Privacy Policy | Stonevegas Casino

Information we may collect

To operate an online casino safely and provide account services, Stonevegas Casino may handle information that you provide directly, information created when you use the website and information received from service providers involved in payment, verification, security or technical support. The information collected will depend on how you use the website and which services you access.

Account and contact information

This may include your name, date of birth, country or state of residence, username, account credentials, contact details, preferences and information submitted when you register or update your account. We may also keep records of communications with you, including support enquiries, complaints, requests and other messages.

Verification and responsible use information

Where checks are required, we may request information or documents used to confirm identity, age, address, account ownership or the source of funds. This may include copies of identity documents, verification results and related correspondence. We may also handle information needed to support account security, prevent unauthorised use, identify unusual activity and promote safer gambling practices.

Payment and transaction information

We may record deposits, withdrawals, bets, game activity, account balances, transaction references, payment status and related financial records. Payment providers may process card, bank or other payment details on our behalf. Where possible, payment information may be handled through secure payment partners, and we may receive limited details needed to confirm and reconcile a transaction rather than the complete underlying payment credentials.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language, approximate location, pages viewed, access times, referring website and information about how you interact with website features. We may also use cookies and similar technologies to remember settings, maintain sessions, support security, understand website performance and improve the user experience.

How we use information

Information is used for purposes connected with providing, managing, securing and improving the website and related services. Depending on the circumstances, this may include:

Creating and administering your player account, including confirming account details and assisting with account access.
Providing casino, payment and customer support services and responding to questions, complaints or other requests.
Processing deposits, withdrawals and other transactions, maintaining accurate records and investigating payment issues.
Carrying out age, identity, account ownership, verification and security checks.
Detecting, preventing and investigating fraud, money laundering, collusion, abuse, unauthorised access and other suspicious or unlawful activity.
Monitoring website performance, diagnosing technical problems and improving features, content and usability.
Sending service messages about your account, transactions, security, important changes or other information necessary to provide the services.
Sending promotional communications where permitted and where you have provided appropriate consent or another valid choice to receive them.
Meeting legal, regulatory, accounting, tax, dispute-resolution and responsible gambling obligations that apply to the operation of an online gambling service.
Protecting the rights, property, safety and security of Stonevegas Casino, its players, service providers and other persons.

We do not need to use every category of information for every player. The information handled will depend on your account, activity, requests, payment method, verification status and the requirements relevant to the service being provided.

Lawful handling and consent

Information may be handled where it is necessary to provide a service you request, perform an agreement, meet a legal obligation, protect security and prevent misuse, or support other legitimate operational purposes. Where consent is required, we will seek it in an appropriate way. You may withdraw consent for marketing communications at any time, although withdrawing consent will not affect processing required for account operation, security, legal compliance or other valid purposes.

Sharing, security and retention

Stonevegas Casino may share relevant information with trusted service providers that help operate the website and services. These providers may include payment processors, identity and verification providers, technology and hosting suppliers, customer support tools, security providers, professional advisers and other contractors. They should receive only information reasonably needed for their function and are expected to handle it securely and in accordance with their obligations.

Information may also be disclosed where necessary to comply with a lawful request, court process or other legal requirement; prevent fraud or serious harm; investigate suspected unlawful activity; protect users and the website; or establish, exercise or defend legal rights. If the business or its assets are reorganised, transferred or combined with another operation, relevant information may be transferred as part of that process, subject to appropriate protections.

Security measures

Reasonable technical, organisational and access-control measures are used to help protect information from loss, misuse, unauthorised access, alteration or disclosure. Access may be limited to people and providers who need information for their work. However, no website, online transmission or storage system can be guaranteed to be completely secure. You should keep your password and account credentials confidential and contact support promptly if you believe your account has been accessed without permission.

Retention

Information is generally kept for as long as it is needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

International service providers

Some suppliers supporting the website may process or store information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and require appropriate handling. Privacy protections in another country may differ from those in Australia, but information should continue to be managed for the purposes explained in this policy.

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you visit a website. Stonevegas Casino may use essential cookies to keep you signed in, remember session information, support security and enable core website functions. Other cookies may help understand traffic, measure performance, remember preferences or improve content and services.

Some cookies may be provided by service providers that support analytics, security, payments or other website functions. Depending on your browser and the technology used, you may be able to accept, block or delete cookies. Players can manage cookies in their browser settings. Blocking essential cookies may affect website operation, account access or particular features.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

Making a data request

To exercise these rights, or to ask a privacy question, contact support@stonevegascasino.win. Please explain your request clearly and include enough information for us to understand which account or records it concerns. We may need to verify your identity or account ownership before providing information or making changes. This helps protect your account and prevents information from being disclosed to the wrong person.

Access: ask for a copy of personal information held about you, subject to applicable exceptions and identity checks.
Correction: tell us which information is inaccurate, outdated or incomplete and provide the correct details where appropriate.
Deletion: ask us to delete information that is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping purposes.
Marketing consent: withdraw consent to promotional messages by contacting support@stonevegascasino.win or using an unsubscribe option included in a marketing message. Service and account messages may still be sent where necessary.

We aim to deal with valid privacy requests within a reasonable timeframe. The response may explain if a request cannot be completed in full, for example because information must be retained, disclosure could affect another person, or a legal or security exception applies. If you are dissatisfied with how a privacy concern has been handled, you may seek independent advice about available complaint options.

Changes to this policy

This Privacy Policy may be updated when the website, services, technology or privacy requirements change. The latest version will apply from the date it is made available on the website. Players should review this page from time to time, particularly before providing new information or using a significant new feature. Continuing to use the website after an update indicates that you have read the updated policy.